Customer Service FAQ
Making an Order
You can register for our CE classes and pay for them online using a secure payment method. If you do not wish to register or pay online, you may contact us by phone (800-457-1273 or 415-955-2029) or email (ce@alliant.edu) and register and pay by credit card (over the phone) or check (through the mail).
Whichever method you choose, you will receive a confirmation by email or postal service with complete instructions for accessing the online courses.
Privacy Policy
CE at Alliant takes privacy and data protection issues seriously.
We have designed this Privacy Policy to explain how we handle personally identifiable information collected from individuals.
As our services evolve, we may revise this policy, so please check back frequently. If you have questions about our privacy practices please contact us at
ce@alliant.edu.
- Scope of this Privacy Policy
- This Privacy Policy covers CE at Alliant's treatment of personally identifiable information.
- Information Collection and Use
- CE at Alliant collects personally identifiable information when you create an account, and when you purchase products and services.
When you register with CE at Alliant, we ask for your contact information (such as your name, street address and email address),
as well as certain billing information such as a credit card number.
- CE at Alliant uses the information collected to fulfill your requests for certain products and services, to process payment
transactions, to facilitate billing, and otherwise deliver the services. Personally identifiable consumer information is
used to process payment transactions and for no other purpose.
- CE at Alliant does not offer services or sell products to children. CE at Alliant does not request or knowingly collect
personally identifiable contact information from anyone under the age of 13.
- Information Sharing and Disclosure
- Protecting personally identifiable information is an important part of our business. We share and disclose such
information only as described below.
- CE at Alliant sends personally identifiable information about you to other companies or people:
1) when we need to share your information with third parties, such as banks and credit card processors,
to provide the product or service you have requested;
2) when it is appropriate to comply with law; or 3) it is necessary to protect the rights, property,
or safety of CE at Alliant, our users, or others, which may include the exchange of information with
other organizations for fraud protection and/or risk reduction.
- Information Security
- Information security is critical to our business. We work to protect the security of your information
during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We store information gathered on secure computers. The number of employees involved in the management
of the data center that have physical access to these computers is limited. We use firewalls and
other security technology to prevent our computers from being accessed by unauthorized persons.
- We also require that any personally identifiable consumer information sent to us by you be encrypted
using SSL encryption. To learn more about SSL, go to:
http://webopedia.internet.com/TERM/S/SSL.html.
- It is important for you to protect against unauthorized access to your Login ID/password and to your computer.
Be sure to sign off when finished using a shared computer and otherwise protect the password.
- Changes to this Privacy Policy
- CE at Alliant reserves the right to modify or amend this Privacy Policy at any time and for any reason.
If there are material changes to this statement or in how CE at Alliant will use personally identifiable
information, CE at Alliant will post notice on the CE at Alliant ecommerce homepage prior to implementing
the change. The amended Terms shall automatically become effective immediately after they are posted.
Your continued use of the site or CE at Alliant services after the posting of the amended Terms on the Site
constitutes your affirmative: (a) acknowledgement of the terms and its modifications; and (b) agreement
to abide and be bound by the terms, as amended. If you have additional questions about this Policy, please
contact us at ce@alliant.edu.
Refund and Return Policy
CE at Alliant sells no products at this site; thus, there are no tangible goods to ship or to return.
We are selling access to online courses, and the CE Certification that comes with successful completion.
If, due to reasons of health or significant life changes, you need to withdraw from a course prior to completion,
you will be refunded the tuition in proportion to the amount of the course not taken at the time you withdraw; ie,
if you have taken 3 hours of a 6 hour course, you will be refunded 50% of the tuition. All course activity is
documented in the Moodle Learning management System.
Many of the courses require passing a Post-Test at an 80%
level or better. We allow you to download questions in advance, so you will know the expectations of the test.
You can also take the test twice. If you still have not passed at an 80% level after two tries, the course
instructor will develop a simple remediation plan within 2 weeks to enable you to pass the post-test at the required level.
